terms & conditions

terms and conditions

Please find our full terms and conditions below

Sunflower Floral Designs Terms and Conditions 

In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and any disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website at www.prestonsunflowers.co.uk ("Site") and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “Our”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Products 

  • All Products on this Site (which may vary from time to time) are available in Preston, Lancashire, UK and the immediate surrounding areas. See our Delivery Page for further location availability.
  • Certain Products may be delivered by Us in bud to ensure longer life.
  • All Products are subject to availability. In the event of any supply difficulties, We reserve the right to substitute a Product of equivalent value and quality without notice.
  • In the event that We are unable to supply the Product or any substitute Product to You at all, We shall notify You as soon as is reasonably possible and shall reimburse Your payment in full and in any event no later than 30 days after the intended delivery date.

Prices

  • Prices listed within the Shop are valid for a maximum of 14 days from submitting Your order.
  • Prices include VAT.

Order / Payments

  • Making a purchase could not be easier. Just browse Our Online Shop and add any bouquets or gifts that You wish to buy to Your ‘shopping bag’. After You have finished Your selection, click on the 'Checkout' button and You will be asked for a few details that We need to be able to complete the order.
  • During placing Your online order You shall be required to provide Us with Your personal details, together with those of the intended recipient. 
  • We accept payments via PayPal, which allows You to pay securely with Your own PayPal account or with all major debit and credit cards. A PayPal account is not needed to pay for Your order online. 
  • By placing an order via our Online Shop, You are consenting to be bound by Our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Site.
  • When confirmation of Your order is received, this is to indicate that We have received Your order. It does not indicate that a contract exists between Us. We will indicate acceptance of Your order, and hence a contract between Us, when payment has been processed. We have included this term to protect Us in case a mistake has been made in pricing, We have inadvertently under-priced goods, or We are no longer able to supply a particular product for some reason. In the case of a change of price, We will always contact You first to ensure that the price is acceptable. 
  • You may send and pay for flowers over the phone by calling Us on Preston 01772 201020. Orders that are cancelled online or via the phone are subject to a cancellation fee.
  • We cannot accept Online Orders from customers under the age of eighteen (18) years.

Delivery

  • Our delivery service is only within the Preston, Lancashire, UK and the immediate surrounding areas. See our Delivery Page for further location availability.
  • On acceptance by Us of your Online Order We will advise You by email confirmation of the intended delivery date. 
  • We will process Online Orders received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case We will deliver the Product You request on the next working day.
  • Anomalies in Your submitted personal details may lead to problems or delays in delivery, so before placing Your order, please ensure that You have included the full address details, including accurate postcode of the intended recipient and Your daytime contact telephone number or email address so that We can notify You in the event that any delivery problems are encountered.
  • Whilst We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date You acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances You will be given prior notice wherever possible and We shall either make alternative arrangements or shall reimburse Your payment in full.
  • In case of delivery to certain locations where a third party is involved, such as offices, hospitals (not recommended to patients on wards), airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to Your chosen recipient. 
  • Please note that we are only responsible for delivering against signature to the address You quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered We can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
  • It is possible to select a preferred pick-up time within the order process in the ‘Pick-Up Only - Time Required for Pick-up?’ field. This option should be used only for orders requesting to be picked up from Our shop. Whilst every effort will be made to ensure Your order is ready for pick-up by the time selected, no 100% guarantee for pick-up by the time specified can be given. To assist Us in meeting Your preference, please ensure Your order is placed at least one working day prior to the preferred pick-up time. 
  • We are not responsible for theft or damage of flowers, plants or sundries if left.
  • We take care of our flowers and ensure freshness and quality at all times.

Delivery Schedule

  • Orders received before 12 noon Monday, Tuesday, Wednesday, Thursday & Friday. UK time for delivery will be delivered on the same day if required.
  • Orders received after 12 noon, are generally delivered the following working day or the future date requested. 
  • Orders with a specified delivery date will be delivered on that day (note must be received before 12 noon for same day).
  • Orders placed to be delivered on a public holiday will be delivered the next working day.  
  • Online deliveries can only be in the UK.
  • Same day delivery Monday,Tuesday,Wednesday,Thursday & Friday order by 12 noon. Saturday deliveries must be ordered by 2 pm on Fri to be guaranteed.  
  • No timed deliveries - except for funeral tributes and weddings.
  • Please telephone on 01772 201020 if You have an emergency order or need to cancel an order urgently.
  • If You require specific flowers please telephone on 01772 201020 at least 24 hours before delivery is required.
  • Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the Our shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from Our shop. If a neighbour is home We will try and leave the flowers/plant with them providing They are willing to take responsibility for the delivery.
  • If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Our earliest convenience.

Cancellation

  • Orders may be amended or cancelled up to 24 hours before the intended delivery date.
  • To amend or cancel Your order, please contact Us using the contact us page or contact details set out in Customer Services section below.
  • You are entitled to cancel any payment at any time where fraudulent use has been made of Your credit or debit card by another person not acting on behalf of You or as Your agent and to be re-credited by Us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Services

In the event that You are not satisfied with the Online Service any complaints should be addressed to..
Sunflower Floral Designs
83 Plungington road
Preston
Lancashire
PR1 7EN
United Kingdom

Because of the perishable nature of Products and in order to assist Us in resolving any complaints quickly, We advise you to make any complaint within one working day of the date of delivery or intended delivery of your purchase.

Refund Policy

If a payment has been made in error, please contact us on 01772 201020. Refunds are made at the owner's discretion.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual Clients. We constantly review our systems and data to ensure the best possible service to our Clients. There are specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality 

Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our employees and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
 
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
  • The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
    • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
    • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
  • This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. 
  • None of your statutory rights as a consumer are affected.
  • Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright and Trademark

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication

We have one email addresses for queries. This & other contact information, can be found on our Contact Us page on our website or via Company literature or via the Company’s stated telephone number.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site Clients’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Last Modified: 28th July 2023.

© Sunflowers Floral Designs 2023 All Rights Reserved
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